SHIPPING & RETURNS
SHIPPING POLICY
Our Customer Service Department is open 7 days a week by email only. All requests will be returned within 1 business day. If you have any questions or difficulty placing an order, please email us at gioiellybydeisgn@outlook.com.
Please allow between 3 days to a week on top of shipping for your custom piece of jewelry to arrive. Most in stock orders are ready to ship within 2-3 days of ordering, but some require additional time in production.
RETURN POLICY
If for any reason you are not satisfied with your purchase, you may return it within 30 days of purchase.
*Exchanges are not accepted at Gioielli by Design.
Custom designed merchandise, class rings, special orders that includes custom sizes, engraving and not stocking items cannot be returned or exchanged.
Returns by Mail:
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If there is damage to an item upon delivery, call our customer service center immediately at # for assistance.
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2.Please read the information on your original packing slip.
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Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
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If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
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All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
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For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx, or USPS for your return. Ship the return package to the address indicated on the packing slip:
Gioielli By Design
86-25 Van Wyck Expwy, #408
Jamaica, NY 11435
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7. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
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8. You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.